AllyNext Refund Policy

Welcome to AllyNext (the “Platform” or “Service”). This Refund Policy applies to purchases and use of paid services and to refund requests.

Please read and understand this Policy before purchasing or using the Service. Important provisions that exclude or limit our liability or your rights are highlighted for your attention. If you disagree with any part of this Policy, stop purchasing or using the Service. By purchasing or using the Service, you confirm that you understand and agree to this Policy.

This Policy explains definitions, our refund policy, the refund process, policy updates, and how to contact us.

1.1 “AllyNext”, the “Platform”, or the “Service” means the AI commerce assistant client software and related services developed and operated by Shenzhen Youfazi Intelligent Technology Co., Ltd.; available features are subject to the product as actually provided.

1.2 “Policy” means this AllyNext Refund Policy and its amended versions.

1.3 “User” or “you” means an individual, legal entity, organization, or authorized representative that purchases or uses the Service.

1.4 “Services” means paid content and services, including monthly and annual plans, credits, top-up packages, and other paid features, as described on the product page and in your order.

1.5 “Plan” means a monthly or annual subscription containing the applicable benefits and credits; plans and included credits have validity periods.

1.6 “Credits” are virtual units used to measure service consumption. Credits included in a plan are valid for two months from issuance, and top-up credits are valid for three months from purchase. Unused credits expire automatically and cannot be extended, carried over, or exchanged. Credits are not cash and cannot be transferred or resold; these limits do not affect refund rights required by law.

1.7 “Top-up package” means additional credits purchased outside a plan.

1.8 “Order” means the order record created when you purchase the Service, including the order number, purchased item, purchase time, amount, and payment channel.

1.9 “Payment Platform” means a third-party payment institution or other channel that processes your payment.

1.10 “Consumed Credits” means credits effectively deducted under applicable billing rules for model services, AI Agent tasks, data API calls, retrieval, analysis, reports, or other credit-based services. Login, browsing, configuration changes, or submitting a support request alone do not constitute credit consumption.

2.1 General principle

Except where expressly provided by this Policy, approved after review, or required by applicable law, paid fees are generally non-refundable.

2.2 Eligible refund situations

• For a first-time purchase of a paid plan or top-up package by an individual, you may request a refund for the unused portion within 7 calendar days after successful payment. Using some credits does not remove eligibility; only the amount corresponding to unused credits will be refunded, without deducting payment-platform fees. This seven-day refund applies only to the first paid purchase and not to monthly automatic renewals, except where required by law.
• Duplicate charges, unauthorized charges, or clear payment-processing errors.
• Payment succeeded but the purchased subscription could not be activated after reasonable investigation.
• A verified material platform failure that prevents core paid features from working for an extended period.
• Other situations where a refund is required by applicable law.

2.3 Non-refundable situations

• Amounts corresponding to credits effectively consumed during normal use; partial consumption does not affect a request for the unused portion.
• A change of mind after the seven-day period, or dissatisfaction with business results, sales, revenue, or personal expectations when the Service was provided as agreed.
• Problems caused by your device, browser, network, credentials, permissions, or unsupported configuration.
• Delays or restrictions of a third-party payment channel not caused by a Platform billing error.
• Account suspension, freezing, or termination caused by a violation of the Terms; a plan whose credits are exhausted or whose term has expired.
• Promotional credits, gifted credits, top-up packages, and service restrictions not caused by the Platform.

2.4 Monthly renewals and annual subscriptions

Monthly plans renew automatically after expiry unless you cancel through “Account Center > Subscription” before the renewal charge. A valid cancellation prevents future charges but normally does not refund the current monthly fee; paid access continues until the current period ends. The seven-day refund does not apply to monthly renewal charges.

Annual plans do not renew automatically. After the annual term ends, you must purchase again. Refunds for annual plans are assessed under this Policy and applicable law.

Submit a refund request to support@allynext.ai and provide:

• The account registration email, phone number, or account ID.
• The order number or payment-channel transaction ID.
• The payment date and payment method.
• The reason for the refund and relevant screenshots or details.

Customer support will accept the request within 2 business days. After approval, we will initiate the refund within 10 business days. Approved refunds will be returned to the original payment method, and the time for funds to arrive depends on your bank, card issuer, or payment channel. If promotional discounts, bonus credits, or rewards were used, the refund will be calculated based on the amount actually paid, except where applicable law provides otherwise.

We may update this Policy from time to time to reflect changes to the Service, payment methods, or applicable law. Updates will be published on this page and take effect immediately. The version effective when you purchase applies to that purchase. Unless a later change is more favorable to you or required by law, we will not use a later change to reduce refund rights already available for a purchased Service. Continuing to use the Service after an update means that you accept the updated Policy.

If you have questions, comments, or suggestions about this Policy or our refund handling, contact us at:

• Email: support@allynext.ai

We will respond within 2 business days after receiving your request. If reasonable circumstances prevent us from doing so, we will explain the reason and extend the response period as appropriate.